To help its customers resolve malfunctions with their smartphones, Bouygues Telecom has developed an online assistance tool accessible from their personal interface. All the brands offered yesterday and today by the operator are referenced.
The smartphone is not a simple device, even for those who are used to handling it every day. Technology is evolving. Operating systems are complex.
User manuals are succinct. And updates sometimes have unexpected consequences. Not to mention new versions of applications that can cause bugs and incompatibilities. Or even natural wear and tear. Overnight, a device that used to work well may not work as well anymore.
In order to offer its customers a first level of troubleshooting, which sometimes involves a simple adjustment to be changed or advice to be offered, Bouygues Telecom offers an online assistance tool to help them answer the first questions.
In some cases, the tool simply solves the problem encountered. In others, its diagnosis will be the first step towards human assistance, or even repair (or replacement).
This tool, which you can find in your customer area, is accessible from the support tab, then by selecting the option “solve a problem related to a mobile phone”. Note that you can also find digital user manuals for smartphones from this tab.
Manuals that will always be (much) more detailed than the small leaflets inserted in the phone boxes. From “solve a problem” you can access several options: settings, network test and diagnostics.
Even if the moderation of the group was not done by its administrator, it is obvious that Facebook should have been alerted by the contents published in the Divan des médecins.
Surprisingly, this does not appear to have been the case, since the administrator claims not to have been alerted.
The weekly’s investigation obviously provoked the vigilance of the College of Physicians. Its president, who was unaware of the group’s existence until he was informed of it by journalists, said the case “will be the subject of a full legal analysis to determine what procedures can be considered.
And procedures there could be. Because some patients are recognizable in the exchanges between the different doctors, especially in some of the photos.
This naturally violates professional secrecy. A lawyer interviewed by the periodical explains that if a patient recognizes himself in the documents exchanged, he is entitled to take legal action.